Cascade Dog Spa Privacy Policy
Last Updated: 04/01/2026
Overview
Cascade Dog Spa (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our business, including through our booking platform powered by MoeGo, our website, text communications, and in-person services.
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect:
• Name, phone number, email address
• Home address (if provided)
• Pet information (name, breed, age, health notes)
• Appointment details and service history
• Payment information (processed securely through third-party providers)
• Photos of your pet (for grooming records or marketing, with consent)
Information Collected Automatically
When using our website or booking platform:
• IP address and device information
• Browser type and usage data
• Cookies and similar tracking technologies
Information from Third Parties
We may receive information through:
• Booking software (MoeGo)
• Payment processors
• Marketing or analytics tools
How We Use Your Information
We use your information to:
• Schedule and manage appointments
• Provide grooming and self-service dog wash services
• Communicate via text, email, or phone (appointment reminders, updates)
• Process payments
• Improve our services and customer experience
• Send occasional promotions (you may opt out anytime)
• Maintain safety records for pets and staff
Text Messaging (SMS)
By providing your phone number, you consent to receive service-related text messages such as:
• Appointment confirmations and reminders
• Service updates
Message and data rates may apply. You can opt out at any time by replying “STOP”.
How We Share Information
We do not sell your personal information.
We may share information with:
• Service providers (e.g., MoeGo, payment processors)
• Technology providers (website hosting, analytics tools)
• Legal authorities if required by law
These providers are only given the information necessary to perform their services.
Cookies & Tracking Technologies
We use cookies to:
• Improve website functionality
• Understand user behavior
• Enhance your browsing experience
You can disable cookies through your browser settings, though some features may not function properly.
Data Retention
We retain your information only as long as necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes
Data Security
We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights (Washington Residents)
Under applicable Washington privacy laws, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
To exercise your rights, contact us using the information below.
Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors.
Third-Party Services
We use third-party platforms such as MoeGo to manage bookings and communications. These providers may independently store and process your information according to their own privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.
Contact Us
If you have questions or requests regarding your privacy:
Cascade Dog Spa
13411 SE Mill Plain Blvd, Vancouver, WA 98683
info@cascadedogspa.com
(564) 888-4614
Cascade Dog Spa Privacy Policy for SMS
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We do not sell, rent,
release, or transfer your SMS consent or phone number to any third party for any third
party marketing purposes.
SMS Terms & Conditions
1. Introduction
Welcome to Cascade Dog Spa. By accessing or using our services, including receiving SMS
communications, you agree to comply with and be bound by these Terms and Conditions. If you
do not agree with these terms, please do not engage with our services.
2. Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to
receive text messages from Cascade Dog Spa. at the phone number you provide. Information
obtained as part of the SMS consent process will not be shared with third parties.
3. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related
to the following:
Customer Care: We will be answering customer inquiries and concerns
Account Notifications: We will be texting appointment reminders, account notifications, and
updates
4. Standard Messaging Disclosures
Message Frequency: Frequency of messages may vary depending on your interactions
with us.
Standard messaging rates will be charged by your mobile service provider.
You can opt-out of receiving SMS messages at any time by texting "STOP" to the
number from which you received the message.
For assistance, text "HELP" or visit our Privacy Policy