Last Updated: 04/01/2026

Overview

Cascade Dog Spa (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our business, including through our booking platform powered by MoeGo, our website, text communications, and in-person services.

By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide to Us

We may collect:

• Name, phone number, email address

• Home address (if provided)

• Pet information (name, breed, age, health notes)

• Appointment details and service history

• Payment information (processed securely through third-party providers)

• Photos of your pet (for grooming records or marketing, with consent)

Information Collected Automatically

When using our website or booking platform:

• IP address and device information

• Browser type and usage data

• Cookies and similar tracking technologies

Information from Third Parties

We may receive information through:

• Booking software (MoeGo)

• Payment processors

• Marketing or analytics tools

How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide grooming and self-service dog wash services

• Communicate via text, email, or phone (appointment reminders, updates)

• Process payments

• Improve our services and customer experience

• Send occasional promotions (you may opt out anytime)

• Maintain safety records for pets and staff

Text Messaging (SMS)

By providing your phone number, you consent to receive service-related text messages such as:

• Appointment confirmations and reminders

• Service updates

Message and data rates may apply. You can opt out at any time by replying “STOP”.

How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers (e.g., MoeGo, payment processors)

• Technology providers (website hosting, analytics tools)

• Legal authorities if required by law

These providers are only given the information necessary to perform their services.

Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Understand user behavior

• Enhance your browsing experience

You can disable cookies through your browser settings, though some features may not function properly.

Data Retention

We retain your information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

Data Security

We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights (Washington Residents)

Under applicable Washington privacy laws, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Opt out of marketing communications

To exercise your rights, contact us using the information below.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

Third-Party Services

We use third-party platforms such as MoeGo to manage bookings and communications. These providers may independently store and process your information according to their own privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

Contact Us

If you have questions or requests regarding your privacy:

Cascade Dog Spa

13411 SE Mill Plain Blvd, Vancouver, WA 98683

info@cascadedogspa.com

(564) 888-4614